Shipping policy

Where we deliver

We deliver throughout the Sultanate of Oman & Qatar, covering.

We do not currently ship outside Oman & Qatar.

Shipping cost

Delivery is free on all orders across Oman. There are no hidden shipping charges, handling fees or surcharges. The price shown at checkout is the total amount you pay.

Order processing

Orders are processed within working days of confirmation.

Orders placed after Oman time, or on Fridays and public holidays, are processed on the next working day.

We may contact you by phone or WhatsApp to confirm your order and delivery address before dispatch. If we cannot reach you after [N] attempts, your order may be cancelled.

Delivery time

Once dispatched, delivery typically takes working days.

Delivery times are estimates, not guarantees. Delays can occur due to weather, road conditions, public holidays, high seasonal demand, or circumstances beyond our reasonable control.

Payment on delivery

We deliver on a Cash on Delivery basis. Payment is made in Omani Rials, in cash, to the delivery courier at the time of delivery.

Please have the exact amount ready. Couriers may not carry change for large notes.

Delivery attempts

Our courier will attempt delivery  times. If delivery is unsuccessful after [N] attempts, or if the order is refused, it will be returned to us and the order cancelled.

Repeated refusal of Cash on Delivery orders may result in future orders from the same details being declined or requiring prepayment.

Correct address and phone number

A working phone number is essential. Our courier will call you before delivery.

Please make sure your address and phone number are complete and correct at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, or by an unreachable phone number.

If you need to change your address after ordering, contact us on WhatsApp at as soon as possible. We can usually update it before dispatch, but not after.

Tracking your order

Once your order is dispatched, we will send you tracking details by SMS or WhatsApp.

If you have not received tracking information within [X] working days of ordering,  email support@baytaman.com.

Damaged or incorrect items

Please check your order before paying the courier.

If the packaging is visibly damaged, or the item is not what you ordered, you may refuse delivery at no cost to you.

If you discover damage after accepting delivery, contact us within 48 hours with photographs of the item and packaging, and we will arrange a replacement or refund in line with our Refund Policy.

Risk and ownership

Ownership and risk in the goods pass to you when the goods come into your physical possession, or into the possession of someone you have identified to receive them on your behalf.

Public holidays

We do not dispatch or deliver on Fridays or Omani public holidays. Delivery times are extended during Ramadan, Eid al-Fitr, Eid al-Adha and Oman National Day.